Subject: English Language Test - Rajat Awasthi
From: Rajat Awasthi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Jan 2023 05:51:31 -0500

| | Foreign Language Screening Test

Name | Rajat Awasthi    /  (91) 9198621041    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Customer

I understood your query . I am really sorry for the inconvenience. I want to tell you that your order has been already placed but we came to know that address mentioned on the order is wrong so may you help us to correct the address so that we may place your order on time.
I hope you understand , If there is any doubt please ask me .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

I understand the situation and we are really sorry for the inconvenience .We are looking into this matter and will try our best to replace or repay but before that you have to answer some question which is given below in link . This will be only criteria to replace or repay.
I hope you understand , If you have any doubt please ask me.

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