Subject: Tech Support Candidate - Tony Mathew
From: Tony Mathew <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Jan 2023 05:39:33 -0500

| | Tech Support Test

Name | Tony Mathew
E-mail | [email-masked]
Phone Number | (+91) 80889134429
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Cochin (Kerala)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Desktop game Hardware, video editing software.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Upstairs Italian Restaurant | Cochin | Jan 2017 | 10,000
Previous Employer 2 | Sutherland Global Service | Cochin | Jan 20 2022 | 24,200

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, you can get an error opening a website due to many reasons.

First, we need to check what is the cause of the error as in, network error, the browser is crashed, or person has used the website with a typo.

As for me, I would check what kind of error I have got. If it's a network error, I would try to restart my network adapters, if that doesn't work. I would restart my modem.

If I have installed any extension that causing the error. I would disable it and enable it after the use of that website.

If I have opened many tabs, and I would close some of them because opening many tabs will make our computer slow, because of over-usage of ram.

Make sure I have typed the website without a typo.

I will try to check if the website is working in any other browsers. If it's working. I will try to uninstall and reinstall the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First, we need to switch on the Bluetooth speaker

Seconds we need to turn on the Bluetooth in our phones.

Next, we need to check the devices that have connected before just below the Bluetooth turn on and turn off section.

If it's a new device, the device name will appear very bottom of the Bluetooth section in the phone.

Tap on the device name and it will start pairing and you will hear ''Bluetooth is connected' from your Bluetooth speaker if it has that feature, sometimes it's a sound when the mobile is connected to the Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

As per my previous experience as chat support, there would be always a customer who never listens to us and will be angry. The issue would be simple but he/she chooses not to listen to us. In situations like that, what I do is, I will take it personally what the customer is going through and talk to them as someone I know in real life.

Pretend that we are not currently on our shift, listen to their issue and talk to them as we talk to our family members or friends. I do not know if it's a good approach, but for me doing this approach made me the top agent in my team because of my scores.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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