Subject: English Language Test - Tanu sharma
From: Tanu sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Jan 2023 04:48:09 -0500

| | Foreign Language Screening Test

Name | Tanu sharma    /  (000) 00000    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi xxxx,

I request you to confirm your current address with valid address proof & your contact information so, I can connect & coordinate with the team about your product's delivery status.

In regards of your product delivered from our end
I have escalated this issue to my senior & raised a ticket on behalf on you. Definitely, my team will connect with you in this regard. I say sorry for the inconvenience caused due to us.

Thanks & Regards!
xxxx

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

As I came to know that you purchased TV Cabinet from us last week,  & I say sorry for the inconvenience caused due to us. So, first I need to know the warranty period along with your identity details & I would like to ask that have you raised this issue before?

So, could you please send me your warranty details with your id & photo also.Definitely, I'll let my team to know about this issue as I have just raised this issue with my team & Second thing is that this issue has been escalated with my technical team also.

Thanks & Regards!
xxxx

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