Subject: English Language Test - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Jan 2023 03:44:07 -0500

| | Foreign Language Screening Test

Name | Deepak Kumar     /  (91) 7701956397    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for your reaching out to us regarding your order. We apologise for the inconvenience this may have caused.

According to our records, your order was shipped 14 days ago and handed over to the courier company for the delivery. Unfortunately, the courier attempted to deliver the package to an incorrect address, as provided by the customer.
We have taken the necessary steps to correct the address and reroute the package to the correct location. We are also closely monitoring the delivery status and we will update you as soon as we have any information.

If you have any other concern or questions, please feel free to reach out to us. We apologise for any inconveniences this may have caused and appreciate your patience as we work to resolve the issue.

Sincerely,
Deepak
Customer service representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for bringing this to our attention. We apologise for any inconvenience this may have caused and for the scratches on the TV cabinet you received.
At Homebox, we are committed to providing our customer with high quality products and excellent services. We understand your disappointment and would like to make this right for you.
We would like to offer you following options:
1. Replacement at no additional cost.
2. Refund for the purchase price of the TV cabinet.
Please let us know which option you prefer, so we can proceed accordingly.

We value your business and hope to have the opportunity to serve you again in the future.

Sincerely,
Deepak

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