Subject: Trainer Candidate - Sharon Augustine Sharon
From: Sharon Augustine Sharon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Jan 2023 02:34:52 -0500

Tech Support
Test

Name

Sharon
Augustine Sharon

E-mail

[email-masked]

Phone Number

(+91) 9953206900

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Indirapuram,
ghaziabad

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Not working

Previous Employer 1

Dish infra
services pvt ltd

Senior trainer

12th October

36000

Previous Employer 2

Ienergizer

Quality team leader

12th June

23000

If Selected, how much time do you need
to join?

Can join immediately

Please briefly
describe your work experience specifically in Quality?

2
years

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

This is about my quality assistant manager to whom I use to
report. The difficult situation was when I was assigned as a quality team leader
for a new process over a night, I was little bit nervous because I was under a
pressure to innovate new system and documentation process as a pilot supervisor.
Everything was new to me but he really supported me a lot with great motivation
and helped me in believing that I can bring new changes in the process and
impress the  client.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer means they were happy with our service but not
fully satisfied and there are chances in future that they might go to other
competitor for the services whereas great customer service means they are fully
satisfied with our service and may recommend other customers to use the
services

What according to you makes you a good candidate
for this position?

I think that I am eligible for this position
because I have experience in quality as well as in training also. For a manager
it is very important to check wether all the department are in same track
because if one department gets failed then overall it may impact the target. The
best quality which I have is that I can easily adapt changes because in customer
service nothing is constant or fixed we need to change the system when the
customer tastes or preferences gets changed.

On a scale of 1 - 5
please rate your fluency in spoken English

4