Subject: Trainer Candidate - Koushik Bhadra
From: Koushik Bhadra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Jan 2023 00:54:49 -0500

| | Tech Support Test

Name | Koushik Bhadra
E-mail | [email-masked]
Phone Number | (91) 6290594099
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kolkata

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cogenthub | QA | NA | 23000
Previous Employer 1 | Globiva | SCCE | 26th | 21500
Previous Employer 2 | Concentrix | CCE | 12th | 19000

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in Quality? | Call Audit, Client Calibration, Feedback & Coaching, Line analysis check
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Give Effective feedback and Coaching, proper training, and effective communication
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good means fulfill the customer need. Great means going some extra mile for the customer
What according to you makes you a good candidate for this position? | Who has good communication, team handling skill, who has good product knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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