Subject: English Language Test - Saksham Tyagi
From: Saksham Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 22 Jan 2023 20:02:22 -0500

Foreign Language
Screening Test

Name

Saksham
Tyagi    /  (+91) 08209897349    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Thanks for reaching out! I have an answer to your question about
order.

As I can see in my data, your status of the order is not delivered because mam,
our courier partner out for a delivery but the delivery address is wrong . In
that case, you have to make corrections in your delivery address then your order
will reach as soon as possible.

If you have any more questions or come across any other issue, let me know,
I'll be happy to help.

Have a great day,

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi Abdul,

Thanks for reaching out! I have an answer to your question about your order.

As I can understand you have trouble with your television cabinet order that you
will take from us. Sir, as per company policies we'll provide a replacement
of your order.

If you have any more questions or come across any other issue, let me know,
I'll be happy to help.

Have a great day,