Subject: Tech Support Candidate - SYED JAFRI
From: SYED JAFRI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 21 Jan 2023 02:47:18 -0500

| | Tech Support Test

Name | SYED JAFRI
E-mail | [email-masked]
Phone Number | (+91) 7764001508
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | DELHI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | VINOVE IT | BUSINESS ASSOCIATE | MARCH 2022 | 21,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will make sure the website details I entered are correct. If the details are correct I will clear my cache and try again. Secondly, I will try to open it in another browser. Even then if the problem persists I will change my network connection and try to open it. If it's a server error the problem can't be solved from the user side.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on your Bluetooth device then simultaneously turn on the Bluetooth in your mobile and click on search for the new device. The Bluetooth device will pop up on your screen tap on it to pair with it.
What according to you makes you a good candidate for customer service or technical support job? | In customer support, we provide solutions to customers when they face issues, we try to help as much as we can from our side, as we do like to help our customers. I am empathetic & have self-control and do not get frustrated. I have time management.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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