Subject: Trainer Candidate - Rollie Verma
From: Rollie Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Jan 2023 14:52:31 -0500

| | Tech Support Test

Name | Rollie Verma
E-mail | [email-masked]
Phone Number | (091) +919311659252
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PlanetSpark | Trainer | |
Previous Employer 1 | RecruitNXT | Webinar Speaker | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 7 days
Please briefly describe your work experience specifically in Quality? | Audited management standards basis ISO
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | In a past project when there was a time to give recommendations for improvement. I managed it to make it inclusive to have maximum participation of employees.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service does not count for wow factor! Great service is going an extra mile and creating a wow experience for customers.
What according to you makes you a good candidate for this position? | My outstanding skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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