Subject: Trainer Candidate - Bhevansh Jain
From: Bhevansh Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Jan 2023 13:37:30 -0500

Tech Support
Test

Name

Bhevansh
Jain

E-mail

[email-masked]

Phone Number

(+91) 8233236933

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Tech Mahindra

Sr. Quality
Analyst

Currently Working

30000

Previous Employer 1

Cogent E
services Pvt. LTD

Quality Executive

23 December 2021

25000

Previous Employer 2

Mattsen
Kumar

Quality Associate

March 19, 2021

18000

If Selected, how much time do you need
to join?

30 Days

Please briefly
describe your work experience specifically in Quality?

Dip check
over performance. New process implimention. Client service. Report and Data
analysis. Dashboard creation. Handling calibration and Hygiene as per
demand.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Need to take care of the demand and have to distribute the
work accordingly. Will ask process suggestion from Team and connect with them on
daily basis over targets and achievments.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service where we are solving customer
problems and concerns but great customer services means on call resolution or
1st call resolution. In which customer wont connect with the same concern or
issue.

What according to you makes you a good candidate
for this position?

Have a good command over data. Also had a grrat
experience in customer service as worked with great customer service clients.
Experienced woth International and Domestic process. Good command over
excel.

On a scale of 1 - 5 please rate your fluency in
spoken English

4