Subject: English Language Test - Saran Vincent
From: Saran Vincent <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Jan 2023 09:45:43 -0500

Foreign Language
Screening Test

Name

Saran
Vincent    /  (91) 7012190770
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hey
Sir/Madam,

Thank you for contacting our customer service.

We understand your concern. Your order was successfully shipped on the same day
the order was placed. The courier company tried to contact you several times
after it was delivered to your nearest location. Unfortunately the address you
provided during the time of order was wrong so the product was returned back. I
would also like to inform you that, if your product was already paid, the refund
amount will be reflected back in your account within one week. We would really
appreciate your kind understanding in this regard.

Thanks and Regards

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hey Sir/Madam,

Greetings from Homebox Team!!

We’re extremely sorry for the inconvenience. Thankyou for reaching out. I can
totally understand your concern and we will be happy to solve this issue for
you. If the damage was caused from our end then we will send our team to look
into the matter and do the needful. You can expect our team within one or two
business days to resolve this issue or else if you need a  refund for the
purchased item, then the refund amount will be shortly reflected into your bank
account within two to five business days.

We would really appreciate your kind understanding in this regard.

Thanks and Regards,

Team Homebox