Subject: Tech Support Candidate - Rahul Tandon Rahul
From: Rahul Tandon Rahul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Jan 2023 06:16:22 -0500

| | Tech Support Test

Name | Rahul Tandon Rahul
E-mail | [email-masked]
Phone Number | (485001) 8962261561
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Satna(M.P)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance global service pvt.ltd. | Customer Support Associate | 18-02-2023 | 19,500
Previous Employer 1 | R.C. Sales and Services | Senior sales Executive | 15-03-2021 | 22,500
Previous Employer 2 | Mahendra Skills training and development pvt.ltd. | Admin Executive | 2606-2018 | 15,500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Try to refresh the page once.
2. Clear all the browsing history.
3. Clear all the cache and cookies.
4. Restart the system once.
5. System browser is update or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the bluetooth speaker.
2. Enable the bluetooth option in mobile phone.
3. Scan the device.
4. Pair the the device.

What according to you makes you a good candidate for customer service or technical support job? | Firstly,  the soft listener, soft spoken person for understanding the things correctly. I understand the things properly, then only I take proper decision, being very polite towards the customer as well for understanding the customer concern properly also for me navigation is very easy to understand.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |