Subject: Tech Support Candidate - Shaista Hifzurrahman
From: Shaista Hifzurrahman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Jan 2023 06:07:37 -0500

| | Tech Support Test

Name | Shaista Hifzurrahman
E-mail | [email-masked]
Phone Number | (91) 9833945909
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
java,postgres,springsuite

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | mobilewaretech | software devrloper | april | 20000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check the url  I  am hitting is correct or not.
Second I will check weather I am connected to internet or not.
Thirdly, if I am connected to internet then too I can't access the site I will check my broadband connectivity by troubleshooting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth device.
Make the mobile phone visible to near by devices.
Switch on the Bluetooth option in mobile phone Connect to the secured device and allow pairing.

What according to you makes you a good candidate for customer service or technical support job?

As I belong to technical background I m well versed in the technology it's easy for me to understand the application .
It will be easy and a good opportunity for me to learn more in this field in a short span and do great work in less time.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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