Subject: English Language Test - Manoj Prasad
From: Manoj Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Jan 2023 05:39:06 -0500

| | Foreign Language Screening Test

Name | Manoj Prasad    /  (+91) 9695415986    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
Mr. Xyz
This email is originated regarding as per your request about status of your order. We are really sorry for the inconveniences you are facing right from our side. We already shipped your order due to our delivery executive not able to find proper address of yours so not able to deliver your order.
Kindly update your address in proper ways which helps our delivery executive to deliver your order as soon as possible.
Thanks for your concern. We are here to serve you better service always.
Thanks,
Mr. Xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,
Mr. Abdul
This email is originated as per your concern regarding installation services.We are sorry for the inconveniences you are facing right now from our side. As per your concern cabinet has some scratches on it . We will provide you better solution as per our services. Your ticket id is generated which is abcdxyz. Our team already starts working on it, within xy hours you will get better resolution of it so kindly wait within TAT we will provide you better solution of it ASAP. We are here to serve better service.
Thanks,
Mr.Abdul

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