Subject: English Language Test - Punya Katyal
From: Punya Katyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Jan 2023 03:26:43 -0500

| | Foreign Language Screening Test

Name | Punya Katyal    /  (+91) 8448434928    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi xyz,

Thank you for connecting with us! Now that you're here, we'll be with you on every step of the way of your concern.

Order was returned to it's dispatch source due to the different address updated as of now for delivering address. As a result of this, we will initiate the refund of INR {xxx}, once it reaches back to it's dispatch source post which the amount will be reflected in your account within 5 to 7 working days.

We deeply regret the inconvenience that has been caused to you. In case you have any concerns, just shoot us an email on [email-masked] , we'll be happy to assist you.

We look forward to delight you soon!

Thank you,
Baby shop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi xyz,

Thank you for connecting with us! Now that you're here, we'll be with you on every step of the way of your concern.

As mentioned in the description of samsung movable l.e.d that it can only be replaced. So, we have created a ticket {415363} on your behalf to get it replaced. Our delivery partner will be reaching out to you within 3-5 buisness days in order to process replacement.

We deeply regret the inconvenience that has been caused to you. In case you have any concerns, just shoot us an email on [email-masked] , we'll be happy to assist you.

We look forward to delight you soon!

Thank you,
Baby shop

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