Subject: Tech Support Candidate - Puneet kumar Sharma
From: Puneet kumar Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Jan 2023 03:02:18 -0500

| | Tech Support Test

Name | Puneet kumar Sharma
E-mail | [email-masked]
Phone Number | (+91) 8650006707
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida, sector-51
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Software testing, web design, python

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro limited | Associate | 18 Dec. 2022 | 14.5k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If website is not open and get an error than I will go to my browser settings and tap button of clear cache and restart my internet connection after that I will try again even then it does not open than I will disable my firewall and antivirus than it will open.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth of speaker after that turn on bluetooth of mobile phone tap the search button in bluetooth setting after tap the connection of speaker than spearker will connect to mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

A good customer executive should have lot of knowledge of product or service and listing skill.
Listing the customer query properly and give them a satisfy resolution its goods and service.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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