Subject: English Language Test - Polu Venkata Naveen Kumar Reddy
From: Polu Venkata Naveen Kumar Reddy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Jan 2023 02:49:19 -0500

Foreign Language
Screening Test

Name

Polu
Venkata Naveen Kumar Reddy    /  (91) 8897660252
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

11 tips for writing better customer service emails:

Creating an excellent email strategy starts with identifying the critical
aspects of writing a good email and building them into your team’s day-to-day
practices. Here are some actionable tips for your team to consider and implement
in your customer service email strategy.

1.Be human.

2.Be timely.

3.Apologize when needed.

4.Get the necessary information right away.

5.Create consistency.

6.Don’t take it personally.

7.Answer all the customer’s questions.

8.Share resources when and where you can.

9.Speak clearly and concisely.

10. Match the customer’s tone.

11. Proactively follow up.

Customer service email templates and examples:

A great customer service email strategy includes making reproducible, dependable
responses. Saved replies, templates, and guides are great resources for your
support team. Here are six examples of typical responses that you can make your
own and add into your help desk to be reused.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

I am writing to complaint about a TV purchased by
me in the last week.

My name is Abdul. I have been your regular customer. Unfortunately, this time I
regret to say that I am not satisfied with the quality of your product.

I immediately informed your customer support center about it. To my notice the
cabinet has too many scratches on it. I would request you to kindly look into
the matter and take necessary action as soon as possible. I want the unit to be
returned and replaced with a new unit or give me my money back.

Looking forward to your positive response.

Yours sincerely,

Abdul