Subject: Trainer Candidate - Krishan Dixit
From: Krishan Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Jan 2023 02:18:57 -0500

| | Tech Support Test

Name | Krishan Dixit
E-mail | [email-masked]
Phone Number | (+91) 9760332289
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 62

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Stand point finance | Retention manager | December 2022 | 100000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Available to join

Please briefly describe your work experience specifically in Quality?

Working experience is tremendously good the company allow its employee to improve, and even try to experiment with new available strategies and techniques in order to some of the whole experience, the company was providing the perks for employee
My job is to motivate Client support team with long term trading with banking sector regarding closing deals for big transactions
Portfolio (50k-100k) € I was also responsible for making the best selling pitch

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Being a team leader is not just a job of managing your employees and communicating the employee through the management but the main important task of being a team leader is boosting confidence of your team because sales sometime can be as hard as it can ever be because some clients they don’t want to hear about the product. They just want to hear about how you’re communicating with them. Some clients are really interested in the product but wanted to make sure if it’s legit some clients are very, skeptical in order to break through them is the only way of communicating through their emotions to sell so selling something that can’t be just a pitching your voice to the claim it’s about reaching your voice to the emotions of your client
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The only difference between a good customer service and a great customer service. Is that the good customer service employee will just repeat according to his pitch but a great customer service employee can innovate inside the pitch and make a good relationship with client, and by the end of the conversation makes the client satisfied
What according to you makes you a good candidate for this position? | According to me, the good candidate for this position is someone who understands the need of the company and has the ability to make pitch and has the ability to manage the team and able to solve the doubts of team mates and client
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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