Subject: English Language Test - Srishti Tyagi
From: Srishti Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Jan 2023 02:09:03 -0500

Foreign Language
Screening Test

Name

Srishti
Tyagi     /  (+91) 7017121537    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer ,

The address you give us is incorrect please re-check your address as your order
is not reaching to you by courier.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Dear Customer,

Sorry for the inconvenience we kindly replaced your order with the new unit.