Subject: English Language Test - Kabir Sardana
From: Kabir Sardana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Jan 2023 00:25:14 -0500

Foreign Language
Screening Test

Name

Kabir
Sardana    /  (+91) 9870372434    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

I am really sorry for the inconvenience you have faced from our
side.

Please confirm your address and we will try to resolve your issue as soon as
possible.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

We are
really sorry for the inconvenience. We will initiate a refund for you after the
return and we will resolve your issue as soon as possible.