Subject: English Language Test - Abu Vikas
From: Abu Vikas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Jan 2023 03:18:52 -0500

Foreign Language
Screening Test

Name

Abu
Vikas    /  (+91) 9758945705    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Abdul

I am sorry to know about the delayed delivery about your recent order. Please
our sincere apply for the inconvenience.

We would like to inform you that as I am checking here your order has been
shipped and reached your address. You order delivery address is Mamura chowk,
Sector 63 Noida, Pin code 201301. Our courier team tried multiple time to
deliver your product but couldn't reach you due to wrong address. Our
courier boy tried to contact you on your contact number but couldn't reach
you. So I request you to please share your alternate address and contact number.
I will personally follow up from courier team and tried to solve your issue as
soon as possible. I am sending courier boy contact number and tracking ID on
your email. You can track your order and also coordinate with courier boy.

If you have any question or feedback, just to this email and we will get right
back to you.

Thanks and Regards

Abu Vikas

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul

Thank you for contacting us about the damage product you received. Please accept
our sincere apology for the inconvenience. As per your concern I creat return
request for your order. I am sending to our concern team and our concern team
will contact you with in 24 hours. After that our courier team will contact you
with 2-3 days for your return order. After return your order your product will
reach our warehouse for quality check. After pass in quality check your product
refund/replacement will be with in 5 days.

If you have any question or feedback, just reply to this email. We will get back
to you.

Thanks and Regards

Homebox Team