Subject: Trainer Candidate - HIMANSHU RAJPUT
From: HIMANSHU RAJPUT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Jan 2023 02:13:10 -0500

Tech Support
Test

Name

HIMANSHU
RAJPUT

E-mail

[email-masked]

Phone Number

(+91) 8295844905

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

GURGAON

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

WAKEFIT INNOVATIONS
PVT.LD

QUALITY CONTROL ENGINEER

CURRENTLY WORKING

TWENTY THREE
THOUSAND

Previous Employer 1

JPAN TUBULAR
COMPONENTS PVT.LTD

QUALITY ASSURANCE EXECUTIVE

JUNE 2022

SEVENTEEN
THOUSAND

Previous Employer 2

MOTHERSON SUMI
SYSTEM LTD

SENIOR QUALITY INSPECTOR

AUG 2021

FOUR TEEN
THOUSAND

If Selected, how much time do you need
to join?

30 DAYS

Please briefly
describe your work experience specifically in Quality?

I worked
with automobile MNC,S Motherson Sumi System Ltd.At there i worked as Senior
quality inspector to check Supplier,s Material on daily basis and prepare
inspection reports and giving feedback about any defects and making scrap notes
. After this worked in Jpan Tubular at Customer End Prepare CAPA ,RCA
conducting Product Audit ,Process audit at our end to full fill Customer
Requirements . As quality executive i ensure that there is no of defects from
our if there is any defects i give training to my team and worked on
RCA.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

In Jpan Tubular there is an major issue at CX end by which our
productivity is affected .By RCA we found there is an issue at our end in
particular machine by which our productivity is affected .We hold that machine
for sometime and check all products at our end and provided proper training to
all team members about this issue. We resolve machine issue at our end by this
we save around 1cr rupees of company .

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

-Good service reps will get the problem solved
eventually

-Great CX serv. reps will get it solved immediately.

-Great service providers also differ from good customer service providers
because they personalize their communications. They find a way to connect with
the customer on a more personal level

What according to
you makes you a good candidate for this position?

Honestly,
I possess all the skills and experience that you're looking for. I'm
pretty confident that I am the best candidate for this job role. It's not
just my background in the past projects, but also my people skills, which will
be applicable in this position.

On a scale of 1 - 5 please rate your
fluency in spoken English

4