Subject: English Language Test - LAKSHYA KAPOOR
From: LAKSHYA KAPOOR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Jan 2023 01:49:03 -0500

| | Foreign Language Screening Test

Name | LAKSHYA KAPOOR    /  (110032) 9625866167    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To : [email-masked]

From :Babyshop.com

Sub : Reply to non- delivery of the orders

Respected Sir/Ma'am
I hope, you are doing well.This email is regarding order number EHIKBaG which was supposed to have reached you by now.Unfortunately, The courier company couldn't carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the  delivery.
Extremely sorry that you had to go through this experience with us.

Thank you,
Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr./Ms.
Thankyou for your paying attention to us regarding our Furniture T.V Cabinet.My team member will contact you with a proper details as soon as possible.
Extremely Sorry that you had to go through thiis experience with us.

Thankyou,
Hombox Team

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