Subject: Trainer Candidate - BHuwnesh Purohit
From: BHuwnesh Purohit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Jan 2023 01:41:57 -0500

| | Tech Support Test

Name | BHuwnesh Purohit
E-mail | [email-masked]
Phone Number | (120018) 9643811558
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Grugaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Xiaomii india | excective | |
Previous Employer 1 | Lava internation | exceutive | |
Previous Employer 2 | Samasung | ececutive | |

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in Quality? | i have working in xiaomi techonlogey take care of QC for all product of xiaomi . handling in harvest for all product . TAT monitoring
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | I have same difficult for some when mane team at night and corna time  work from home so mange so little difficult
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.
What according to you makes you a good candidate for this position? | i am friendly behavior and environment  ordinate and do work with any difficult condition and helpful nature and doing 8 year experiences in Quality and 4 year in mange one team and resolve customer issue  within time line
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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