Subject: Tech Support Candidate - Lakshay Yadav
From: Lakshay Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Jan 2023 00:57:11 -0500

Tech Support
Test

Name

Lakshay
Yadav

E-mail

[email-masked]

Phone Number

(91) 9871094647

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Pitampura

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

IGT

Process Associate

Currently
working

23000

Previous Employer 1

Na

Previous Employer 2

Na

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Make sure my internet connection is good.

Then I will open settings on the browser.

And then I will find cache and cookies section in it.

Then I will delte all cache and cookies by simply clicking on delete cache and
cookies.

Also I will check whether the site is down just for me or for
everyone.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First we need to switch on the speaker.

Then we need to switch on our bluetooth from the bluetooth section in settings
of our phone.

Then we need to tap Pair new device. If you don't find Pair new device,
check under Available devices or tap More. Refresh.

Then tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate
for customer service or technical support job?

I have
confidence to talk to the customer. As I have experience in customer support, so
I will not hesitate to solve the problem of the customer. I can make customer
feel good. Talking to my customer would feel safe and insured.

On a
scale of 1 - 5 please rate your fluency in spoken English

4