Subject: Tech Support Candidate - Shreyansh Gupta
From: Shreyansh Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Jan 2023 00:55:47 -0500

| | Tech Support Test

Name | Shreyansh Gupta
E-mail | [email-masked]
Phone Number | (+91) 8619984003
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 50
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shoplc | Sales executive | | 30k
Previous Employer 1 | At&t | Sales executive | | 25k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | So, first I'll check my interest connection and test my speed, if my interest is working fine I'll try to search the website again if still I'm facing the sam issue, I'll try to search on other browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | So all we have to do is switch on our Bluetooth of our device, then we have to switch on the speaker Bluetooth and put it on pairin mode. If the speaker is already in use with that device it will automatically connect.
What according to you makes you a good candidate for customer service or technical support job? | According to me, I put myself in customers place and understand the problem and imagine myself in the same situation, so in this way i help our customer in best possible way also and very good to convence anyone.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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