Subject: Tech Support Candidate - Navneet Singh
From: Navneet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Jan 2023 10:52:08 -0500

| | Tech Support Test

Name | Navneet Singh
E-mail | [email-masked]
Phone Number | (91) 7905416320
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kushinagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shriram finance company limited | Executive officer | December | 19000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | While opening the website if there show error on display then, Open settings where an option of troubleshoot . Which define the problem of getting error while opening website.And solve error problem and also check cookies to remove.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | In a setting option there is a Bluetooth option and on the Bluetooth. Or corner side show options for opening Bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | Communication skills ( speaking and writing) and technical knowledge of computer makes good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |