Subject: English Language Test - Shivam Rawat
From: Shivam Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Jan 2023 08:41:17 -0500

Foreign Language
Screening Test

Name

Shivam
Rawat    /  (+91) 9044048072    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Attention: Did you order a handbag from us 14 days ago?

Interest: Your order was shipped by us, and handed over to the courier company
same day when the order was placed. Unfortunately, the address provided by you
was wrong, and the courier tried to deliver the order but couldn't find the
correct address.

Desire: We understand how important it is for you to receive your handbag and
hence we request you to kindly update your correct address with us so that we
can ensure timely delivery of your order.

Action: Update your correct address now and get your handbag as soon as
possible!

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Attention: Did you order a handbag from us 14 days ago?

Interest: Your order was shipped by us, and handed over to the courier company
same day when the order was placed. Unfortunately, the address provided by you
was wrong, and the courier tried to deliver the order but couldn't find the
correct address.

Desire: We understand how important it is for you to receive your handbag and
hence we request you to kindly update your correct address with us so that we
can ensure timely delivery of your order.

Action: Update your correct address now and get your handbag as soon as
possible!

—

Attention: Are you unhappy with the TV Cabinet you recently purchased from
Homebox?

Interest: Don't worry, Homebox is here to help! We understand that you are
not satisfied with the product and want to make it right. We offer a hassle-free
return policy, so that you can get a replacement or a refund for your
purchase.

Desire: Take advantage of our flexible return policy and get the satisfaction
you deserve. With Homebox, you don't have to worry about being stuck with
something that isn't up to your standards.

Action: Return your TV Cabinet today and get a replacement or your money back!
Visit Homebox now and take advantage of our hassle-free return policy.