Subject: English Language Test - Ankit Sharma
From: Ankit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Jan 2023 07:49:36 -0500

| | Foreign Language Screening Test

Name | Ankit Sharma    /  (+91) 8888774487    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
We are really very sorry for the inconvenience caused to you during this process. As per our understanding, the root cause was the wrong address imprinted on the courier portal. Please provide the correct address to us and we will deliver your product at the earliest
Again sorry for the inconvenience caused.
Please keep shopping.

Warm regards
Ankit

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul
Greetings!!

As per trial mail, you have reported of many scratches on the cabinet. We apologise for the inconvenience caused but we would like to draw your attention that our inspection team will analyse the situation and based on that, we will support you further.
Please share more images of the damaged cabinet alongside bills also.

Keep shopping with us.

Warm regards
Ankit

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