Subject: Tech Support Candidate - Karan Rao
From: Karan Rao <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Jan 2023 06:57:59 -0500

| | Tech Support Test

Name | Karan Rao
E-mail | [email-masked]
Phone Number | (+91) 9588977843
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Amazon | Customer care executive | 27/12/2021 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will try to reopen the website and than if I'll getting the same error I'll clear me browser history and catche file.

I'll switch the internet connection if it is not opening and restart my device in case needed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I have to turn on bluetooth of my mobile device
Than I'll have to turn on my speaker after that put speaker on pair mode and search for the device on your mobile to pair
After the speaker device visible on your phone clicked on the Device and clicked on want to pair here you go.

What according to you makes you a good candidate for customer service or technical support job? | I worked in similar profile for 3 years and have 3 years of experience in customer service and technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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