Subject: English Language Test - SHIPRA ARYA
From: SHIPRA ARYA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Jan 2023 02:47:26 -0500

Foreign Language
Screening Test

Name

SHIPRA
ARYA    /  (91) 9818901488    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi XYZ,

We received your mail regarding the purchase you made on xxx. We have dispatched
you order few days back but due to incorrect delivery address the courier
company has return the product to our warehouse. I request you to kindly update
your address to the correct one so you can enjoy shopping with us.

Thankyou

Regards Company

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

We sincerely apologize for the inconvenience you have faced from our side and
would like you to give us a chance to make it right. We are raising your concern
on priority bases and soon a new TV cabinet will be delivered and installed at
your place.

Thankyou

Regards

Team Homebox