Subject: English Language Test - Jivitesh Malik
From: Jivitesh Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Jan 2023 01:55:18 -0500

Foreign Language
Screening Test

Name

Jivitesh
Malik     /  (201301) 9818774365
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Good
Morning Mr/Mrs. XYZ, we are mailing you to inform you that your current given
delivery address is incorrect!

Kindly please share the correct address details to us so that we can dispatch
the order on the new updated address.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Good afternoon Mr Abdul, We extremely apologies
for this inconvenience you have faced, We are here to help you figure out your
issues and will get back to you with the regarding response immediately.