Subject: English Language Test - Afsar Ali
From: Afsar Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Jan 2023 10:58:29 -0500

Foreign Language
Screening Test

Name

Afsar Ali
/  (91) 7007068533    / [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hi,

Gretting for the day i hope you are fit and fine.

So this mail is regarding your last order hand bag.Which you have placed 10 Jan
2023.

We are sorry to let you know that order could not be delivered by courier
partner due to address mis match so I would like to request you kindly update
the address so our courier partner will try to deliver the same at your place as
per stimulated time.

If you're facing any issue while updating address please connect with us
feel free.

Thanks & Regards

Xyz

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

Thanks for the highlighting this issue.I hope you're well.

We are extremely sorry for the inconvenience.which has done by seller we assure
you that we are here for your help . please not worry as you have confirmed that
you have noticed issue after installing that over the product has many
scratches.so as i have checked over product page there is 7 days return policy.
As basis of your request I'm going to make return.

So i would like to happy let you know that return successfully completed and
order will pick 19 Jan 2023 on or before by the courier partner and your
replacement order will be deliver the same day.

Is there anything else will you out if yes please connect us feel free.

Thanks and regards

XYZ