Subject: English Language Test - Pranav Trivedi
From: Pranav Trivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Jan 2023 10:54:44 -0500

Foreign Language
Screening Test

Name

Pranav
Trivedi    /  (91) 9021398022    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Sir/Madam,

Thank you for contacting babyshop.com and I see that you would like to check the
status of your order.

With regards to your order #1234 I can see that the order was shipped by us and
handed over to the courier company on the same day when the order was placed.

I can also see that the courier even tried to deliver your order but it got
returned as the delivery address provided by you was wrong.

I would request you to kindly provide the correct delivery address so that I can
request the courier to re-attempt the delivery to your address.

Thank you for choosing babyshop.com and I hope the I was able to solve your
query.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

I am sorry that you were not satisfied with the installation of your TV
Cabinet.

As per the brand`s policy if you want I can go ahead and issue a replacement of
the product and this time I will make sure to provide special instructions to
the installation team to kindly be gentle while carrying out the TV Cabinet
installation.

Kindly confirm so that I can issue a replacement.

Thank you for choosing Homebox.