Subject: English Language Test - Aditya Gautam
From: Aditya Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Jan 2023 05:02:15 -0500

Foreign Language
Screening Test

Name

Aditya
Gautam    /  (110032) 9821809128
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Good
afternoon,

Babyshop.com

Subject-wrong address

Date-17-Jan-2023

I apologies inconvenience to you that your order was not shipped.

I would like to inform you that as per the delivery partner your address was
incorrect due to which you could not receive your order.

Please share your correct address so that we could deliver your product as soon
as possible

Again sorry for the inconvenience.

Thanks and regards

Aditya

Babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Good
afternoon Abdul,

Subject-replacement or refund

Date -17-Jan-2023

Please accept  my apologies for the bad quality product you received.

I hope same would not be repeat.

I would like to inform you our delivery partner would visit your location within
24 hours for replacement of your product.

Thanks and regards

Aditya

Babyshop.com