Subject: Tech Support Candidate - Tarun Kumar
From: Tarun Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Jan 2023 03:37:47 -0500

| | Tech Support Test

Name | Tarun Kumar
E-mail | [email-masked]
Phone Number | (+91) 8791711996
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MacOS
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ienergizer | Customer support executive | 10 oct |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In this scenario I’ll check my Internet connection first whether my device is connected to the internet or not. If the problem persists,I’ll check if the website is down for everyone or just me. If the requested website can’t be opened from another devices, that’s meant the website is temporarily down.

Although here are some basic troubleshooting steps

1-Removing all cookies from google chrome browser(if the cookies are corrupted or expired)
2-check proxy settings and uncheck the proxy server option

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-turn on the Bluetooth in speaker and phone
2- search for available bluetooth devices in phone
3- tap on pair my device & it’s connected

PS - I’ll make sure my speaker is not connected to any recent devices to setup a new connection

What according to you makes you a good candidate for customer service or technical support job? | I’ve 3 years of working experience as a customer service executive, I worked for an American gaming company called Roblox. In my previous job my work is to handle customer requests through chat and tickets. What makes me an ideal candidate for a customer service job is my sincerity and commitment to deliver excellence.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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