Subject: English Language Test - Aishwarya Singh
From: Aishwarya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Jan 2023 03:17:04 -0500

| | Foreign Language Screening Test

Name | Aishwarya Singh    /  (+91) 8439861595    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected mam,

This email is regarding the order number- EKG1410065, which was supposed to be delivered to you by now. But the courier company was not reachable to you, as address was wrong.

I would be grateful to you if you will provide the correct address and with a contact number also, so as we can complete the order by delivering it to you as soon as possible.

Extremely sorry for the delay in the process that you had to experience.

Thanking you,

ABC Company
Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We sincerely apologize for any inconvenience you may have experienced due to wrong installation of the TV cabinet. At Homebox company, our first priority is to provide good service and customer satisfaction, which we take seriously and you are completely unhappy with service.

We are taking this incident seriously and we will take appropriate measures to ensure it will not happen again in the future. {explain the customer about the measures taken}

We appreciate your patience with us and make sure to resolve your issue as soon as possible.

Sincerely,
Homebox Team.

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