Subject: Tech Support Candidate - Sateesh Navale
From: Sateesh Navale <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Jan 2023 02:43:32 -0500

| | Tech Support Test

Name | Sateesh Navale
E-mail | [email-masked]
Phone Number | (+91) 8951612185
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Dharwad (karnataka)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Suco Technologies Pvt. Ltd. | QA Test Engineer | 31-7-2022 | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First, I will check my internet connection to ensure that it is working properly. This can be done by trying to access other websites or by running a network diagnosis.
2. If the internet connection is fine, then I will check to see if the website is down or not by using a website such as "Is it down right now?" or "DownDetector" to check the website's status.
3. If the website is up and running, I will check to see if the issue is with my computer or browser by trying to access the website on a different device or browser.
4. If the issue persists, I will clear my browser's cache and cookies and try to access the website again.
5. If the problem still exists, I will check if there are any firewalls or antivirus software that may be blocking the website.
6. If none of the above steps resolve the issue, I will check for any updates for my browser or operating system and install them if necessary.
7. If the problem still persists, I will seek help from a technical support team or consult the website's technical support.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker and put it in pairing mode. The process of putting a speaker in pairing mode may vary depending on the speaker model.

2. On your mobile phone, go to the settings menu and open the Bluetooth settings.

3. Turn on the Bluetooth feature on your phone.

4. The phone will now search for available Bluetooth devices, look for the speaker you want to connect to, and tap on it.

5. If prompted for a passcode, enter the passcode for the speaker (usually it can be found in the manual of the speaker or on the speaker itself).

6. Once connected, the speaker should appear as connected in your phone's Bluetooth menu and you should be able to play music or audio through the speaker.

7. Some speakers may require further setup or installing a specific app to connect with your phone.

What according to you makes you a good candidate for customer service or technical support job?

I am good at finding solutions and I always document the issues faced and steps to troubleshoot the issues So that everyone in an organization can refer to the document.

Regarding the below question - My spoken English is average but I utilize the browser extensions like Grammarly and other tools available on the internet.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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