Subject: English Language Test - Pallem Amar
From: Pallem Amar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Jan 2023 02:32:50 -0500

| | Foreign Language Screening Test

Name | Pallem Amar    /  (+91) 9490008020    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: preetijaiswalcagmail.com From: babyshop©gmail.com
Sub: Reply to non-delivery of the order. Respected Mam,
This email is in response to the email recieved by you on 21.03.21.
This email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.
Another way of completing the order is by contacting the courier company whose number is 9856214569 and providing him with your exact location or going to the courier company yourself and collecting it.
Extremely sorry that you had to go through this experience with us.
Thanking you, For Hello Company, Customer Service Representative Perrina.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To:     Abdul
From:    Homebox Team,                                          Sub:  I notice that the cabinet has too many scratches on it.                                                         Respected sir,                                                       This email is in response to the email recieved by you on 21.03.21.           This email is regarding order number EHIKBAG-2001    you purchased a TV Cabinet from us last week, and our team installed it that morning in your house. After your team left you notice that the cabinet has too many scratches on it.    We sencearly appolize on behalf our service  we promise you that this will not happen again we will replace it as soon as possible for that we need some pics of the tv cabnet and online recept so that we can help you further kindly please send us                                                          yours faithfully                                                        Homebox support team

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