Subject: English Language Test - Ramandeep Singh
From: Ramandeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Jan 2023 02:15:05 -0500

| | Foreign Language Screening Test

Name | Ramandeep Singh    /  (+91) 8588884544    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I am sorry for inconvenience caused . I would like to inform you that the reason that you don’t receive your order is because submissions of your address written on the store is wrong. Please make sure your address written on the store is correct .
Thanks
Abc store.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I am sorry for the inconvenience caused. Please tell me your bill id and purchased date . This item should be returned as per our store policy don’t worry your money will be returned in 7 working days in your bank account.
Thanks
Abc store

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