Subject: Tech Support Candidate - Atul rajpal Atul
From: Atul rajpal Atul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Jan 2023 02:07:03 -0500

Tech Support
Test

Name

Atul rajpal
Atul

E-mail

[email-masked]

Phone Number

(91) 8052104319

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Kanpur

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Sales

27000

Previous Employer 1

I Enerjizer

Senior
customer service agent

38700

Previous Employer 2

I Enerjizer

Customer
service agent

29000

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I am opening a website as a computer user and if
i am getting the error message so i will first check my internet connectivity
and i will check my speed and the distance of wifi and where i am sitting.
Sometimes issue comes with the speed as well. I will check my computer settings
step by step

1st step- Refresh the page

2nd step- Making sure cookies are enabled

3rd step- I will clear my cache and cookies

4th step- Restart my browser

5th step- Try a different browser

6th step- I will check dns servers can also go down that can prevent site from
loading properly.

So these steps i will follow

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First i
will go to settings option in my device . I will select bluetooth option,Then i
will scan device and i will open my bluetooth speaker by long pressing the start
button and once it is on i will select the name on bluetooth which will be
coming on pairing section and then i will connect the cellphone with
bluetooth.

What according to you makes you a good candidate
for customer service or technical support job?

Customer
service is to understand customer problem and resolve his query and give him/her
the assurance that we will help you. i think i will be a perfect person to
handle customer query and listen to the customer’s issue first and handle
accordingly. We have to be polite and keep smiling throughout the call and
resolve his query as quick as we can that is customer service and which i can do
it. So i think i am perfect for this job.

On a scale of 1 - 5
please rate your fluency in spoken English

4