Subject: Trainer Candidate - Kaleem Khan
From: Kaleem Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Jan 2023 02:04:20 -0500

Tech Support
Test

Name

Kaleem
Khan

E-mail

[email-masked]

Phone Number

(91) 09052016309

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Hyderabad uppal

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Classplus

Training
manager

November 4th 2022

70000

Previous Employer 1

Panzer
technology

Trainer

Jan

60000

Previous Employer 2

Opelascent IT
solution

Associate, sr process associate & then trainer

Feb 2018

45000

If Selected, how much time do you need
to join?

With in a week

Please briefly
describe your work experience specifically in Quality?

I handle
the team of training and quality as we were on saas based and take care of
client with all the kra assigned

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Difficulties we face only when the team mates never perform
individually with in the team, because eod team. Performance is important where
everyone has to cater their efforts to pull out best work. Always remembering
the same my role is to motivate all people in the team so that it becomes more
easy to get best results according to the standards of the company

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good customer service is what
we give them, great customer service is what they appreciate us and know the
c-sat in bulk

What according to you makes you a good candidate
for this position?

As per my experience and worked with multiple
companies I know how to mold and work in any situation and ideally I'm the
best fit as I can put all my experience and keep my team hygiene in terms of
production

On a scale of 1 - 5 please rate your fluency in
spoken English

5