Subject: Trainer Candidate - Mohd Nooman
From: Mohd Nooman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Jan 2023 01:56:26 -0500

| | Tech Support Test

Name | Mohd Nooman
E-mail | [email-masked]
Phone Number | (91) 7210724093
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | POLICYBAZAAR.COM | Team Coach | 3 march 2022 | 41979
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | with in 7 days

Please briefly describe your work experience specifically in Quality?

 Conducting a one to one session with sales agent and
help the how to improve and how to improve the calls
quality
 Calls audits for bottom quartile.
 Maintain call quality percentage min 75%
 Ensure there is No bad mouthing of any insurance
company.
Conducting a weekly session for expectation setting.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

The toughest part of the job is definitely dealing with certain clients. When they give our company representatives a hard time, doing our job becomes tough. On the other hand, when you get a great client, and develop a strong relationship with them, it is probably the most rewarding parts of the work.
and 2nd point is for bad mouthing f any insurance company ,if any company complain for the same then we have to audit 15 to 20 hrs calls and get the same result means agent is guilty or not

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Great customer service means meeting customer expectations
good customer service will ensure problems get addressed.

What according to you makes you a good candidate for this position?

should be able to handle a quality,sales and training so he can guide his juniors for improvement
good knowledge in sales
good knowledge in quality

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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