Subject: Tech Support Candidate - Ravina Yadav
From: Ravina Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Jan 2023 05:54:17 -0500

Tech Support
Test

Name

Ravina
Yadav

E-mail

[email-masked]

Phone Number

(+91) 9996468991

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Na

Previous Employer 1

Na

Previous Employer 2

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1 Refresh the page

2 Make sure Javascript is enabled

3 clear cache and cookies

4 restart your web browser

5 try a different browser

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1 open your
phone’s setting app

2 tap connected devices. If you see Bluetooth tap it

3 if you see previously connected devices tap it

4 next to your phone or accessory name tap settings

5 turn on phone audio

What according to you makes you a
good candidate for customer service or technical support job?

Client management, creative problem solving skills, excellent
interpersonal communication and a positive attitude

On a scale of 1 - 5
please rate your fluency in spoken English

4