Subject: Tech Support Candidate - SIDAHMED YASSIN
From: SIDAHMED YASSIN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Jan 2023 04:44:42 -0500

| | Tech Support Test

Name | SIDAHMED YASSIN
E-mail | [email-masked]
Phone Number | (+91) 7674851051
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Warangal, Telangana
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | The Thought Factory | Interact with customers on phone | 10/08/2022 | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all if I get that error, this means the website is blocked by the government or server is unable to support it.
So I go to to settings in my browser then to privacy to clear the browsing data the all in basic and browsing history, cookies and site data and cached images and files in Advanced in all time .. So then I can use any VPN app to Open the website or use another secure DNS .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

*Press Win+S to get the search option then type Bluetooth .
*Switch on the bluetooth in my computer.
*Search for the name of the device and then connect with the device

What according to you makes you a good candidate for customer service or technical support job?

Well I have the confidence in to take with Customers and I have the skills to deal with the Customer's problem and I am happy positive caring person and I enjoy helping other people to slove there problems and I enjoy working in customer service rols .
In addition I guess I have the skills and qualities that are match for the job description so I am confident I can come into this role .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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