Subject: English Language Test - Monisha Saw
From: Monisha Saw <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Jan 2023 03:08:54 -0500

Foreign Language
Screening Test

Name

Monisha
Saw    /  (91) 9348551369    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

From- [email-masked]

To- [email-masked]

Subject- Status of the order

Respected Sir/Ma'am,

Hope you are doing well.!!

This mail is regarding your order which you have placed 14 days back but
haven't received it yet.

First of all I apologize in behalf of the company. Please be rest assured I will
definitely try my best to help you. As I can check the delivery patner had tried
to deliver the product but unfortunately it was wrong address which have been
inputted by you in the app. The delivery partner will call you once again, if
the address falls in the delivery zone then he will definitely try to deliver
the order to you.

Orelse I would request you to please cancel tue order and place a fresh order
with correct address so that you can receive your product as soon as
possible.

Even though you face any problem, please feel free to reach out to us.

Regards,

Monisha Saw

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

From-
[email-masked]

To- [email-masked]

Subject- Issue regarding replacement/return

Respected Sir/Ma'am,

Hope you are doing well.!!

This mail is regarding your query of replacement or exchange of your TV cabinet.
First of all I apologize for the inconvenience caused to you. Please be rest
assured I will try my best to help you.

As I can check replacement is possible by the seller side. So on behalf of you I
will be raising a replacement request to the seller. I would request you to
please keep all the equipments carefully so that it would be easy for the seller
to exchange the product. Once the replacement request is raised you will
informed via mail.

I would request you to check your mail on daily basis.

Even though you face any problem, please feel free to reach out to us.

Regards,

Monisha Saw