Subject: English Language Test - Nitish Arya
From: Nitish Arya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Jan 2023 02:49:13 -0500

Foreign Language
Screening Test

Name

Nitish
Arya    /  (0120) 9971475698    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for contacting us about case ID: 123456789.

This email is regarding the status of your order ID:********.

We have checked with our courier partner and found that the given address is
incorrect.

We would request you to share the correct address with area pin code and contact
number in order to get the hand bag delivered as soon as possible at your
address.

Thank you for your patience.

In case of any issue, please write back to us at [email-masked] or call on 0120
1234567890

Regards,

Nitish Kumar Arya

Customer Support Executive.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

Greetings From Homebox Team!!

Thank you for contacting us about case ID: 123456788.

This email is regarding the TV cabinet.

We apologize for receiving such TV cabinet.

We would like to inform you that we have forwarded your complaint with our
concerned team.

One of the executives from the team will get in touch with you on 123456789
within 24-48 working hours.

Thank you for your understanding.

In case of any issue, please write back to us at [email-masked] or call on 0120
1234567890

Regards,

Nitish Kumar Arya

Customer Support Executive.