Subject: Tech Support Candidate - Pritimanjari Mallick Pritimanjari
From: Pritimanjari Mallick Pritimanjari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Jan 2023 02:12:41 -0500

| | Tech Support Test

Name | Pritimanjari Mallick Pritimanjari
E-mail | [email-masked]
Phone Number | (91) 7978969965
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 65
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ProcessCube Technology | Manual Test Engineer | 15 may | 17500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First, let's figure out where the problem is.
2Try clearing firefox cookies and cache
3.The website loads but doesn't work properly.
4.The problem only happens in Firefox.
5.The problems happens in all web browser.
Other,less common problems.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.swipe down the top of the screen.
2.Tap Bluetooth.
3.In the list of paired devices,tap a paired but unconnected device.
4.When your phone and the Bluetooth devices are connected,the device shows as connected.

What according to you makes you a good candidate for customer service or technical support job?

Good knowledge in English.
Good talking style.well behaviour.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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