Subject: English Language Test - Priyanka Bhardwaj
From: Priyanka Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Jan 2023 02:01:12 -0500

Foreign Language
Screening Test

Name

Priyanka
Bhardwaj    /  (+91) 8368871075
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Dear Customer,

Thankyou for contacting Livesalesman for your query. After checking my
resources, the courier company wasn't abled to deliver your order because
of the wrong address. We are requesting you to please share your updated address
with us, so we can inform the same to the courier company.

Waiting for your positive response.

Many regards,

Priyanka

Livesalesman

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Customer,

Thankyou for contacting Livesalesman for your query. We are very sorry for your
inconvenience caused. We don't want our customer to experience this type of
service. To determine the issue correctly, please share a unboxing videos of the
product with us. We will try our best to give you a proper support as per our
company standards.

Thank you,

Priyanka

Livesalesman