Subject: English Language Test - Irban Parvaze
From: Irban Parvaze <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Jan 2023 01:38:34 -0500

| | Foreign Language Screening Test

Name | Irban Parvaze     /  (+91) 7006219971    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear valued customer,

Thank you for reaching out to us regarding your recent order. We apologize for any inconvenience this may have caused.

According to our records, your order was shipped 14 days ago and handed over to our chosen courier for delivery. However, we have been informed that the delivery was unsuccessful as the address provided by you was incorrect.

We would like to request you to please verify and confirm the correct shipping address, so that we may arrange for another delivery attempt as soon as possible.

Please let us know if there is anything else we can assist you with. We appreciate your patience and understanding in this matter.

Best Regards,
[Your name]
Customer Service Representative.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for reaching out to us regarding your recent purchase of a TV Cabinet. We apologize for any inconvenience this may have caused.

We understand your disappointment with the scratches on the unit and would like to offer our sincere apologies. At Homebox, we strive to provide our customers with the highest quality products and excellent customer service.

We would like to request you to please send us some pictures of the scratches on the unit, so that we can further investigate the matter and take the appropriate action.

In the meantime, we would like to offer you a replacement unit or a full refund for your purchase, whichever you prefer. Please let us know how you would like to proceed and we will be happy to assist you.

Please let us know if there is anything else we can assist you with. We value your feedback and are committed to making things right.

Best Regards,
[Your name]
Customer Service Representative

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